Cancellation Policy

You can cancel your Huelane platform subscription at any time. When you cancel, you will continue to have access to the platform until the end of your current billing cycle.

• No further charges will be made after cancellation is processed
• We do not offer prorated refunds for the remaining time in your billing cycle
• Your tenant store data will be retained for 30 days post-cancellation, after which it may be permanently deleted

For physical gemstone orders placed through a tenant store, cancellation policies depend on the fulfillment stage:

• Before dispatch: Orders can be cancelled for a full refund.
• After dispatch: Once an order is shipped, it cannot be cancelled. You will need to initiate a return according to our Refund & Return Policy.
• Customised products: Orders for made-to-order or custom items cannot be cancelled once processing has begun.

To cancel your platform subscription, navigate to the Billing section in your admin dashboard and click on Cancel Subscription.

For product orders, contact our support team immediately with your Order ID.