Refund & Return Policy
We stand behind the quality of our platform and products. Here's how our refund and return process works.
01. Subscription Refunds
If you are dissatisfied with your Huelane subscription within the first 7 days, contact us and we will review your case. Refunds are issued at our discretion based on usage and circumstances.
02. Product Returns
Physical gemstone products ordered through a Huelane-powered storefront are subject to the individual tenant store's return policy. Huelane facilitates a standard 10-day return window as a platform default.
- Products must be unused and in original packaging
- Return request must be raised within 10 days of delivery
- Customised or made-to-order items are non-refundable
03. How to Request a Refund
To initiate a refund or return, contact our support team with your order ID and reason for return. We will acknowledge your request within 2 business days and guide you through the process.
04. Processing Time
Approved refunds are processed within 7–10 business days. The amount will be credited to your original payment method.
Questions about our policy?
Our team is available to discuss any concerns you may have.
Raise a Refund Request